Refund and Returns Policy
Last updated: March 2, 2026
1. Digital Service Policy
Wapid provides digital software subscriptions and related service access. Since services are delivered instantly after activation, refunds are handled under the conditions below rather than product returns.
2. Eligibility for Refund
You may request a refund within 7 calendar days of the first successful payment if the platform is unusable due to a verified technical failure on our side and support could not resolve the issue in reasonable time.
3. Non-Refundable Cases
Refunds are generally not available for partial usage, plan downgrades after billing, policy violations, blocked WhatsApp numbers, third-party platform restrictions, renewal charges after failure to cancel before renewal, or failure to configure required integrations.
4. Cancellation
You can cancel future renewals anytime from billing settings at /dashboard/billing. Cancellation stops upcoming charges but does not automatically trigger a refund for already processed billing periods.
5. Chargebacks and Disputes
If you raise a payment dispute or chargeback, we may temporarily suspend account access while the issue is reviewed. Please contact us first so we can resolve billing concerns directly.
6. How to Request
Send your request to billing@wapid.net with account email, invoice reference, and issue summary. We usually acknowledge requests within 3 business days.
7. Review and Payout Timeline
Verified refund requests are reviewed within 5 business days. If approved, funds are returned to the original payment method and may take 5 to 10 business days to appear, depending on the payment processor.
8. Business Contact
Service provider: Wapid.