Refund and Returns Policy

1. Digital Service Policy

Wapid provides digital software subscriptions and related service access. Since services are delivered instantly after activation, refunds are handled under the conditions below rather than product returns.

2. Eligibility for Refund

Refund requests are reviewed case by case and are not approved automatically. Our support team investigates the reason for the request, account usage, billing history, technical logs, and any support attempts before deciding whether a refund is appropriate. A refund may be considered only where a verified technical failure on our side made the paid service unusable and our team could not resolve it in reasonable time.

3. Non-Refundable Cases

Refunds are not available for partial usage, plan downgrades after billing, renewal charges after failure to cancel, setup/configuration mistakes, lack of use, change of mind, policy violations, recipient complaints, blocked or banned WhatsApp numbers, third-party platform restrictions, or failure to follow WhatsApp and applicable messaging rules.

WhatsApp bans, number restrictions, account quality issues, and delivery limitations are outside Wapid's refund coverage when our system is functioning correctly. We manage the platform tools and safeguards, but message content, recipient consent, sending behavior, campaign flow, and compliance choices are controlled by the user.

4. Cancellation

You can cancel future renewals anytime from billing settings at /dashboard/billing. Cancellation stops upcoming charges but does not automatically trigger a refund for already processed billing periods.

5. Chargebacks and Disputes

If you raise a payment dispute or chargeback, we may temporarily suspend account access while the issue is reviewed. Please contact us first so we can resolve billing concerns directly.

6. How to Request

Send your request to billing@wapid.net with account email, invoice reference, detailed reason, and relevant evidence. We usually acknowledge requests within 3 business days, but acknowledgement does not mean approval.

7. Review and Payout Timeline

Investigation timelines depend on the nature of the request and the information available. If a refund is approved after review, funds are returned to the original payment method and may take 5 to 10 business days to appear, depending on the payment processor.

8. Business Contact

Service provider: Wapid.