Privacy Policy

1. Data Controller and Contact

The data controller for this service is Wapid. Privacy requests can be sent to privacy@wapid.net.

2. Information We Collect

We collect account details such as name, email, company, billing details, and service configuration data. We also collect operational usage data like message logs, delivery events, template activity, and API usage events required to run and secure the platform.

3. How We Use Information

Data is used to provide product features, authenticate users, process billing, detect fraud, troubleshoot incidents, and improve platform stability. We may also use contact data for onboarding and critical service notices.

4. Data Processing and Retention

We retain personal and operational data only as long as required for service delivery, legal obligations, dispute resolution, and security auditing. Data retention windows may vary by message logs, billing records, and account lifecycle status. Billing and tax records may be retained for longer periods where legally required.

5. Security Measures

We apply access control, encrypted transmission, and monitoring controls to protect your account and service data. No internet platform is fully risk-free, but we continuously improve safeguards and incident response procedures.

6. Data Sharing

We do not sell personal data. Information may be shared with trusted processors (such as infrastructure, analytics, and payment providers) only to operate the service, and under confidentiality and security terms.

7. Your Rights

Depending on your location, you may request access, correction, deletion, export, or restriction of your personal information. You may also close your account by contacting our team. We target a response time of 30 days for verified privacy requests.

8. Refund, Billing, and Account Responsibility

Refunds are not issued automatically or directly on request. Any refund request must be submitted to our support or billing team for review. We may investigate account activity, payment records, service usage, configuration history, support communication, and the stated reason for the request before making a decision. Approval is at our discretion unless a different outcome is required by applicable law.

Wapid provides tools and infrastructure for managing WhatsApp messaging workflows, but final message content, recipient consent, sending frequency, campaign flow, and compliance with WhatsApp or third-party policies remain the user's responsibility. Refunds are not provided for WhatsApp number bans, restrictions, blocks, account quality issues, policy violations, recipient complaints, or misuse of messaging flows where the platform itself was operating as intended.

9. Contact

For privacy requests, email privacy@wapid.net. For general support, email support@wapid.net.