Privacy Policy
Last updated: March 2, 2026
1. Data Controller and Contact
The data controller for this service is Wapid. Privacy requests can be sent to privacy@wapid.net.
2. Information We Collect
We collect account details such as name, email, company, billing details, and service configuration data. We also collect operational usage data like message logs, delivery events, template activity, and API usage events required to run and secure the platform.
3. How We Use Information
Data is used to provide product features, authenticate users, process billing, detect fraud, troubleshoot incidents, and improve platform stability. We may also use contact data for onboarding and critical service notices.
4. Data Processing and Retention
We retain personal and operational data only as long as required for service delivery, legal obligations, dispute resolution, and security auditing. Data retention windows may vary by message logs, billing records, and account lifecycle status. Billing and tax records may be retained for longer periods where legally required.
5. Security Measures
We apply access control, encrypted transmission, and monitoring controls to protect your account and service data. No internet platform is fully risk-free, but we continuously improve safeguards and incident response procedures.
6. Data Sharing
We do not sell personal data. Information may be shared with trusted processors (such as infrastructure, analytics, and payment providers) only to operate the service, and under confidentiality and security terms.
7. Your Rights
Depending on your location, you may request access, correction, deletion, export, or restriction of your personal information. You may also close your account by contacting our team. We target a response time of 30 days for verified privacy requests.
8. Contact
For privacy requests, email privacy@wapid.net. For general support, email support@wapid.net.